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Sometimes it's good when people are oblivious

September 10th, 2007 at 03:32 pm

I complained about the oblivious cahier the other day. Well, sometimes it works for our benefit.

I went to Safeway yesterday. The coupons I ordered for muffin mix haven't arrived yet, so I was holding to do any deals. But yesterday was the last day for Kraft catalina deal, so I gathered up coupons I have and headed to Safeway. This time, it's the different Safeway from the one I was talking about the other day. People are nicer here.

To make sure the deal works correctly, (as I said before, Safeway deals often are a headache to deal with) I got exactly 20 items and went to check out. At the end, total was $27.38. I though "there's no way these items cost $27.38!" So, I went straight to the customer service counter and told the lady $20 didn't come off. The girl looked at my receipt and the ad I pointed out, but has no idea about the deal.

She asked me what I bought, and she noticed one item I bought was a cake frosting. She told me "it's not in the picture here." I told her "There are more participating items that are not in the picture, and you can go to safeway.com and look at the list." The customer service lady stopped looking at my receipt and simply gave me $20 back, no hassle. Thank you!

After I went back to my car, I was thinking, I know this is a good deal, but I didn't have very many high value coupons, and now the price seems to be too low. $7.38 for 20 items....hmmmm.

I came home and examined my receipt. Well, the way they deduct discount is like step by step. The register scans 5 qualifying items, and takes $5 off, another 5 items, another $5 off, then takes off $10 after the rest of 10 qualifying items are scanned. So, I actually had $10 off already which I didn't realize because I didn't examine the receipt carefully before I went to the customer service. My thinking was "$27.38? No way! Gosh, the safeway computer is making a mistake again!"

So, thanks for the oblivious customer service lady. I got $10 extra discount.

Here's the items I bought:
6 boxes of Capri Sun
2 boxes of BC cake mix
2 BC frosting
2 BC muffin mix
2 boxes of popcorn
2 boxes of Kellogg fruit snack
2 Old el paso Salsa
2 Old el paso Enchilada dinner kit

The real price for all these items was supposed to be $17.38, but I got these for $7.38 due to the error. I think Enchilada dinner kit caused this problem. The store had the tag for this product, but I don't think this is the participating item, only taco dinner kits are. I wonder how store people tag their products????

Anyway, since I bought 5 participating items for Kraft catalina deal, I got $3 catalina. So, the real final price is $4.38.

I'm hoping to receive muffin mix coupons today, so I can stock up some muffin mix.


1 Responses to “Sometimes it's good when people are oblivious”

  1. Aleta Says:
    1189442485

    That was a great deal. Most people don't know if they take their forgotten coupons back within the week, that the store will refund the money back to you. Being in a hurry, I have left my coupons on the kitchen counter. They are really pretty good about this.

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